Page 220 - Sustainability Report 2023

PROSPERITY PLANET PEOPLE

Tabel Hasil Survei Kepuasaan Pegawai
Employee Satisfaction Survey Results Table

Aspek
2023 2022 2021
Aspects
Keterikatan Pegawai
88,7% 87,3% 1,4%
Employee Engagement
Kepuasan Pegawai
88,0% 86,3% 1,7%
Employee Satisfaction

Tanggung Jawab Sosial Perusahaan Terkait

Pelanggan [417]

Related Corporate Social Responsibility Customer

Komitmen dan Kebijakan Penerapan Commitment and Policy on Implementing
Tanggung Jawab Sosial Perusahaan Terkait Corporate Social Responsibility Related to
Pelanggan Customers

Surveyor Indonesia berkomitmen untuk menjaga kualitas Surveyor Indonesia is committed to maintaining product
produk, layanan, keselamatan, dan inovasi dalam setiap quality, service, safety, and innovation at every stage of
tahap pengembangan. Pelanggan dianggap sebagai faktor development. Customers are considered a key factor in
kunci kesuksesan, dan perusahaan selalu berusaha success, and the company always strives to meet their needs
memenuhi kebutuhan serta harapan pelanggan. Dalam and expectations. In conducting its business, Surveyor
menjalankan bisnisnya, Surveyor Indonesia selalu Indonesia prioritizes customer satisfaction by providing the
mengutamakan kepuasan pelanggan dengan memberikan best service. Efforts to enhance customer satisfaction are made
layanan terbaik. Upaya meningkatkan kepuasan pelanggan through regular surveys, implementing a responsive complaint
dilakukan melalui survei rutin, penerapan sistem system, employee training, developing new products and
pengaduan yang responsif, pelatihan pegawai, services, and maintaining good communication with
pengembangan produk dan layanan baru, serta menjaga customers. Thus, PTSI aims to be a socially responsible
komunikasi yang baik dengan pelanggan. Dengan company with a primary focus on customer interests.
demikian, PTSI bertujuan untuk menjadi perusahaan yang
bertanggung jawab secara sosial dengan fokus utama pada
kepentingan pelanggan.

Kegiatan Tanggung Jawab Sosial terhadap Activities of Social Responsibility towards
Pelanggan dan Dampak Kegiatan Customers and Impact of Activities
PTSI terus berupaya untuk meningkatkan kepercayaan dan PTSI continues to strive to enhance customer trust and
kepuasan pelanggan melalui penerapan tanggung jawab satisfaction through the implementation of social
sosial terhadap pelanggan. Surveyor Indonesia responsibility towards customers. Surveyor Indonesia carries
melaksanakan program tanggung jawab sosial terhadap out customer social responsibility programs to maintain their
pelanggan untuk menjaga kepercayaan mereka, mencakup trust, covering aspects of customer safety, health, and security
aspek keamanan, kesehatan, dan keselamatan pelanggan by improving product standards, providing training to
dengan meningkatkan standar produk, memberikan employees, and increasing customer awareness.
pelatihan kepada pegawai, dan meningkatkan kesadaran
pelanggan.

220 Laporan Keberlanjutan 2023 | 2023 Sustainability Report PT Surveyor Indonesia