Page 120 - Sustainability Report 2023

Ikhtisar Kinerja Keberlanjutan 2023 Sekilas Tentang PTSI Tata Kelola Keberlanjutan
2023 Sustainability Performance Higlight A Glance of PTSI Sustainability Governance

Pemangku Basis Metode Frekuensi Topik Prioritas Harapan
Kepentingan Identifikasi/ pelibatan Frequency Priority Topics Pemangku
Stakeholder Inklusi Engagement Kepentingan
Identification/ Methods Stakeholder
Inclusion Base Expectations

Pelanggan D.R.I.P Website & Setiap Saat bila Hubungan Mendapatkan
Customer frontline diperlukan komersial/ layanan dan
information Whenever customer mutu layanan
Necessary retention/ yang
kualitas layanan memuaskan
Commercial Getting
Relationship/ Satisfactory
Customer Service and
Retention/Service Service Quality
Quality

Kunjungan Informasi produk
Langsung dan jasa terbaru
Direct Visits yang dimiliki
perusahaan
The latest
product and
service
information
owned by the
company

Call Center Mendapatkan
solusi jika
terdapat
pertanyaan atau
keluhan
mengenai
layanan produk
dan jasa
Obtaining
solutions if there
are questions or
complaints about
product and
service offerings.

120 Laporan Keberlanjutan 2023 | 2023 Sustainability Report PT Surveyor Indonesia